Cabinetry Return Policy

At Hoosier Valley Cabinets, we take pride in delivering high-quality, built-to-order cabinetry designed specifically for your project. Every cabinet is carefully crafted to meet your unique requirements, ensuring that you receive products tailored to your space, style, and preferences. Because our cabinetry is made-to-order, we cannot accept returns or exchanges. We kindly ask you to thoroughly review all details of your order before making your final payment.

Why Are Returns Not Accepted?

Each cabinetry order we process is tailored to meet your specific needs and carefully prepared for shipment. Once your order enters production, materials are allocated, and manufacturing begins, making it challenging to accept returns or exchanges. Accepting returns would disrupt the streamlined process that allows us to offer high-quality products at competitive prices.

We strongly recommend working closely with our design team to ensure every aspect of your order is accurate. This includes double-checking dimensions, finish selections, and all other details before finalizing your purchase.

Steps to Ensure a Successful Order

To minimize any potential issues and ensure your satisfaction, please follow these steps before placing your order:

Double-Check Measurements: Accurately measure your space and verify these measurements with your contractor or installer. If you’re unsure, consult our team for assistance or refer to our measurement guide.
Review Design Renderings: Our design team provides detailed 3D renderings and layouts for your approval. Carefully review these renderings to confirm that they meet your expectations.
Confirm Finish Selections: Request samples if necessary and compare them in your space under natural lighting to ensure the colors and finishes match your vision.
Approve the Final Order: Take the time to thoroughly review your order confirmation, including product descriptions, sizes, quantities, and accessories.

What If There’s an Issue with My Order?

While returns are not permitted, we stand by the quality of our products and are committed to resolving any issues related to manufacturing defects or shipping damage. If you experience any of the following, please contact us immediately:

Damaged Items: Inspect your shipment upon delivery. If you notice any visible damage, report it to the delivery driver and note it on the Bill of Lading (BOL). For concealed damage discovered after delivery, you must notify us within 30 days.
Incorrect Items: If you receive an item that does not match your order, let us know within 30 days so we can address the issue promptly.
Defective Products: In the rare event that you encounter a defect, refer to our Warranty Page for details on how to file a claim.

Tips for Successful Delivery Inspection

Inspect all cartons upon delivery for visible damage.
Open boxes promptly to check the condition of the items inside.
Document any issues with photos, including damaged packaging, labels, and the affected product.
Notify our customer service team immediately with the relevant details and documentation.

Contact Us for Support

If you have any concerns about your order, our customer service team is here to help. Please contact us at:

Email: sales@hoosiervalleycabinets.com
Phone: (812) 390-4932

For more details on resolving issues, refer to our Warranty Page.